Support
Why Rifidi Support @ Transcends?
Transcends Now Offers Extended Rifidi Support for your Solution – Our Team and Partner Community can help…
- Want to turn your idea into a Business Solution you can bring to the Global Marketplace
- Have a business problem and need to effectively turn around an implementation leveraging the Transcends Support and the Rifidi Open Source Community
Contact Us For Assistance in Bringing your Solution to Reality or Leverage our 6+ Years of RFID Industry Relationships to Publicize Your Success Story
Rifidi Professional Support
- Live phone support during business hours (9 am to 5 pm Eastern Time)
- Unlimited cases
- 4 hours maximum response time for P1 cases
- Email, Support Portal, Help forums
- Includes access to customer exclusive training
- Includes access to special webinars and technology briefs
- Latest patch demo application and feature support
Rifidi Enterprise Support
- Live phone support during business hours (9 am to 5 pm Eastern Time), after hours support for P1 cases available
- Unlimited cases
- 2 hour maximum response time for P1 cases
- Email, Support Portal, Help forums
- Includes access to customer exclusive training
- Includes access to special webinars and technology briefs
- Latest patch demo application and feature support
- 50 hours of consulting and/or off hours support included